The final salary or hourly wage, as applicable, paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the candidate’s/applicant’s qualifications, skills, and level of experience as well as the geographical location of the position.

Applicants must be legally authorized to work in the United States. Visa sponsorship not available.

Our client is seeking a Lead Cloud Engineer(VDI/Citrix Implementations) in for a remote opportunity.

Role Description

The Senior Cloud VDI Engineer will work as part of a team that provides base implementations for new customer projects. The Cloud Engineer will participate in all the technical efforts to successfully migrate a new customer onto the company's platform. They will work very closely with the Project Management Office (PMO) for all new customer implementations.
The Senior Cloud VDI Engineer will be responsible support the design, configuration and maintenance of customer hosted virtual desktop environments, while providing architectural recommendations and management of overall health of services migrating into the company's managed cloud. The position will be a key factor in providing a great customer experience pre and post implementation.

• Responsible for the delivery of Desktop as a Service including planning, design, implementation & optimization as a post sales consultant to clients.
• Develop, define, and maintain architectural standards and supporting documentation while adhering to best practices.
• Maintains an Advanced knowledge relative to administration, engineering, and implementation of virtual desktop infrastructure-related technologies.
• Deliver innovative solutions in diverse environment with shifting priorities, wearing many hats all while driving projects and tasks to completion.
• Operate across multiple and complex production environments with multiple stakeholders.
• Perform installation, configuration, maintenance, and troubleshooting of customer managed Virtual Desktop infrastructure and more.
• Monitor customer service performance and troubleshoot problem areas as needed.
• Provision new customers and provide onboarding assistance and training.
• Provide support on escalated trouble tickets when necessary.
• Create documentation for support and service delivery to use and remediate issues.

Skills & Requirements

• Citrix certification required
• Bachelor’s degree in a related discipline and 6 years’ experience in a related field. The right candidate could also have a different combination, such as a master’s degree and years’ experience; a Ph.D. and 1 year of experience; or 10 years’ experience in a related field
• Seeking 6 years of experience in virtual desktop infrastructure design, support, and administration specifically with Citrix Product Sets: DaaS, Citrix Virtual Apps & Desktops 1912 LTSR and 2203 LTSR
• Experience in Provisioning Services
• Experience in NetScaler (ideally 5 years in this), Application Delivery Management (ADM), Citrix Cloud, Profile Containers (FSLogix/UPM Containers), Server Management - Windows Server 2003 – 2022
• Active Directory and Group Policy Management
• 80% of the time will be spent with the customer implementing solutions:
• Therefore Customer Experience is key - someone that has the ability to "consult" in the Citrix space.
• Virtualization Experience (VMware, Azure, Hyper-V)
• Additional VDI Experience (Horizon or Azure Virtual Desktop)
• N-Able MSP Experience
• SalesForce Experience
• Knowledge of managing SSL Certificates.
• SQL Server Basic understandings.
• MFA Knowledge and Understanding
• Duo, Azure, Okta, etc.

Benefits/Other Compensation:

The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

Why Hays?

You will be working with a professional recruiter who has intimate knowledge of the industry and market trends. Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when there’s a position you really want, you’re fully prepared to get it.

Nervous about an upcoming interview? Unsure how to write a new resume?

Visit the Hays Career Advice section to learn top tips to help you stand out from the crowd when job hunting.

Hays is committed to building a thriving culture of diversity that embraces people with different backgrounds, perspectives, and experiences. We believe that the more inclusive we are, the better we serve our candidates, clients, and employees. We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local law. One of Hays’ guiding principles is ‘do the right thing’.
We also believe that actions speak louder than words.
In that regard, we train our staff on ensuring inclusivity throughout the entire recruitment process and counsel our clients on these principles. If you have any questions about Hays or any of our processes, please contact us.

In accordance with applicable federal, state, and local law protecting qualified individuals with known disabilities, Hays will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the company. Any qualified applicant or consultant with a disability who requires an accommodation in order to perform the essential functions of the job should call or text 813.336.5570.

Drug testing may be required; please contact a recruiter for more information.

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