The final salary or hourly wage, as applicable, paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the

candidate’s/applicant’s qualifications, skills, and level of experience as well as the geographical location of the position.

Applicants must be legally authorized to work in the United States. Sponsorship not available.

Cognizant is seeking a Sr. Deskside Support in Windsor, CT.

Role Description

• The Deskside Support Analyst is a technical professional responsible for providing direct assistance to end users in troubleshooting and resolving hardware and software issues. They assess faults, conduct repairs, streamline processes, and ensure optimal customer service, contributing to efficient IT operations.
• Strong technical knowledge of desktop operating systems and software applications
• Experience providing deskside support to end-users in a corporate environment
• Excellent communication and customer service skills
• Ability to troubleshoot hardware and software issues on desktops, laptops, and mobile devices
• Familiarity with remote access tools and techniques
• Experience working with Active Directory and other directory services
• Ability to manage multiple priorities and work effectively under pressure
• Willingness to work flexible hours, including evenings and weekends, as required.
• Level 2 onsite or remote support for complex customer issues and requests
• Lead deployment of software releases, system upgrades and patches on end user devices
• Accountable for procurement and Asset management of end user devices
• Leading activities like customer relocations and departmental infrastructure build out
• Analyze the symptoms of the problem to properly identify the cause of the issue in order to determine a solution
• Triage issues such as physical layers, usernames and passwords
• Uninstall/reinstall basic software applications, verify proper hardware and software set-up and assist with navigation of application menus
• Perform onsite installations or replacements of various hardware components and software repair
• Perform diagnostic testing and utilization of remote control tools to assist users when troubleshooting to determine a solution
• Please note that this role involves client interaction, and maintaining a professional appearance is a crucial part of the job
• Candidates are expected to adhere to a business professional dress code, which includes well-tailored suits, button-down shirts

Skills & Requirements

Top skills - Expert Level
• Active Directory
• Win 10, Windows 11 & Macintosh OS
• Intune / SCCM Tool
• Beyond Trust + Logme In tools etc.…
• Printers & Peripherals
• Virtual Machines (Citrix / Azure Virtual Desktop)
• Ticketing Tool Remedy / SNOW

Benefits/Other Compensation

This position is a contract/temporary role where Hays offers you the opportunity to enroll in full medical benefits, dental benefits, vision benefits, 401K and Life Insurance ($20,000 benefit).

Why Hays?

You will be working with a professional recruiter who has intimate knowledge of the industry and market trends. Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when there’s a position you really want, you’re fully prepared to get it.

Nervous about an upcoming interview? Unsure how to write a new resume?

Visit the Hays Career Advice section to learn top tips to help you stand out from the crowd when job hunting.

Hays is committed to building a thriving culture of diversity that embraces people with different backgrounds, perspectives, and experiences. We believe that the more inclusive we are, the better we serve our candidates, clients, and employees. We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local law. One of Hays’ guiding principles is ‘do the right thing’.
We also believe that actions speak louder than words.
In that regard, we train our staff on ensuring inclusivity throughout the entire recruitment process and counsel our clients on these principles. If you have any questions about Hays or any of our processes, please contact us.

In accordance with applicable federal, state, and local law protecting qualified individuals with known disabilities, Hays will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the company. Any qualified applicant or consultant with a disability who requires an accommodation in order to perform the essential functions of the job should call or text 813.336.5570.

Drug testing may be required; please contact a recruiter for more information.

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