The final salary or hourly wage, as applicable, paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the candidate’s/applicant’s qualifications, skills, and level of experience as well as the geographical location of the position.

The end client is unable to sponsor or transfer visas for this position; all parties authorized to work in the US without sponsorship are encouraged to apply.

Our client is seeking a Program Manager in Atlanta, GA.

Role Description

We are seeking a creative and driven team member with a passion for travel, employee and customer experience, and design to join our team. OnBoard Services (OBS) is leading an effort to transform how we do catering by:

• Building a new, industry leading, end-to-end catering system

• Enhancing current customer and employee-facing programs

• Works with stakeholders to build out initial requirements and user stories through the creation of process mappings to form a deep understanding of business processes to then drive functional requirement documentation

• Participate in daily Scrum sessions with IT or vendors and score backlog items based on potential impact, development effort, hypothesis confidence, and strategic fit

• Partner effectively with the IT organization and external partners in the execution of projects supporting the Catering Transformation

• Define success criteria and metrics of new products/releases and perform post-implementation analysis

• Work collaboratively to ensure functionality consistently flows through to Flight Attendant and customer facing channels and adds expected value

• Communicate and coordinate with key stakeholders across the organization to share priorities, roadmap, and key learnings

Skills & Requirements

• Bachelor's degree. Preferred major in Technology, Business, Management Information Systems

• Working knowledge of tools like Agility One (VersionOne)

• Experience in at least one commercial or operations function such as In Flight, Reservations, Airport Customer Service, Digital, or Sales

• Build strong working relationships with coworkers, customers (internal and external), partners, and company leadership

• Bachelor's degree or 1-3 years of relevant work experience

• 1-3 years of working Agile product owner experience with prior experience leading or developing others in the Agile methodology

• Experience working in an Agile environment and has written features and user stories

• Should have at least 1 year of previous experience with gathering requirements from stakeholders

• Must be self-motivated, intellectually curious, and results oriented; capable of meeting or exceeding deadlines

• Must have strong attention to detail, the ability to work autonomously, and manage multiple requests with varying timelines

• Must possess strong written and oral communication skills

• Proficiency in Microsoft Office tools (Excel, PowerPoint, Word)

Benefits/Other Compensation

This position is a contract/temporary role where Hays offers you the opportunity to enroll in full medical benefits, dental benefits, vision benefits, 401K and Life Insurance ($20,000 benefit).

Why Hays?

You will be working with a professional recruiter who has intimate knowledge of the industry and market trends. Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when there’s a position you really want, you’re fully prepared to get it.

Nervous about an upcoming interview? Unsure how to write a new resume?

Visit the Hays Career Advice section to learn top tips to help you stand out from the crowd when job hunting.

Hays is committed to building a thriving culture of diversity that embraces people with different backgrounds, perspectives, and experiences. We believe that the more inclusive we are, the better we serve our candidates, clients, and employees. We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local law. One of Hays’ guiding principles is ‘do the right thing’. We also believe that actions speak louder than words. In that regard, we train our staff on ensuring inclusivity throughout the entire recruitment process and counsel our clients on these principles. If you have any questions about Hays or any of our processes, please contact us.

In accordance with applicable federal, state, and local law protecting qualified individuals with known disabilities, Hays will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the company. Any qualified applicant or consultant with a disability who requires an accommodation in order to perform the essential functions of the job should call or text 813.336.5570.

Drug testing may be required; please contact a recruiter for more information.

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