The final salary or hourly wage, as applicable, paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the candidate’s/applicant’s qualifications, skills, and level of experience as well as the geographical location of the position.

The end client is unable to sponsor or transfer visas for this position; all parties authorized to work in the US without sponsorship are encouraged to apply.

Our Client is seeking a Lead Program/Project Manager in Orlando, FL\Hybrid (3-4 days/week).

Role Description

The Lead Project Manager is responsible for delivering complex large-scale Ecommerce software development across multiple disciplines within an assigned portfolio. This role blends program and project management and delivery, coaching and development of team members, and financial and business acumen. The Lead Project Manager will oversee, on an annual basis, a combination of one or more programs with multiple project tracks, and multiple medium to large-scale digital projects across web and mobile applications. Programs may also include tracks outside of software delivery. The Lead Project Manager ensures on-time and on-schedule delivery working closely with Product, Technology, and Design.

• Program and Project Estimations
• Facilitate scope definition, cross-functional estimates, and high-level planning workshops.
• Quantify cost factors to deliver program and project deliverables including resources, program and project oversight, objective risk, and related contingency.
• Document key assumptions and dependencies established through estimation activities.
• Prepare and present high-level plan with estimates for executives and cross-functional leaders based on estimate outcomes Program and Project Planning
• Create full-scale master program and project schedules and communication plans consisting of multiple projects or components.
• Ensure proactive scheduling of key deliverables, milestones, and deliverable tasks.
• Establish program and project financial forecasts including resource plans and other expense plans.
• Develop the program and project plans and schedules with cross discipline functional leads.
• Ensure necessary steps and dependencies to deliver programs and projects and their components are established.
• Validate that scope can be completed within timeline and budget.
• Estimate resource needs with help from functional leads Program and Project Delivery
• Confidently lead and drive cross-functional projects, components of large programs, and full programs through full delivery life cycle ensuring project is delivered on-time and on-budget
• Manage resource assignments, budgets, scheduling, and scope prioritization, and change control.
• Work with cross discipline team members to validate program and project assumptions and review individual program and project plans with senior leadership.
• Ensure proper documentation of scope of work with help from cross discipline functional leads.
• Serve as primary liaison among multiple teams, including Product Management, Design, Technology, vendors and other key functional delivery teams (when appropriate)
• Communicate regular status updates to program and project executive leadership team on delivery progress, plan updates and budget spend and forecast.
• Monitor adherence to master schedule and milestone commitments.
• Analyze labor demand vs. capacity labor to ensure efficient resource assignments.
• Escalate key issues and risks to ensure timely resolution and mitigation.
• Prevent scope creep and facilitate change requests to ensure impacts to schedule or budget are approved and communicated. Use metrics to drive performance, efficiency and forecast improvements.
• Ensure proper program and project closure including retro actives/lessons learned, transition and hand-off to production operations support, and final financial reporting Supervise Delivery Project Managers
• May provide leadership and coaching for a small team of project managers (2 to 5 team members)
• Assist in identifying and analyzing project management staffing needs and team assignments.
• Assist in selection, on-boarding and on-going training for project management staff..

Skills & Requirements

• Direct management for single project budgets of $5-10M in labor
• Program accountability for program budgets of $11M+
• 7-10 years’ experience with an online retailer, ideally in eCommerce, marketing, merchandising, or operations. Consulting experience is a plus.
• 4+ years of experience in leading large, multidisciplinary digital teams (preferably websites, mobile web, and apps)
• 2-5 years Agile delivery experience
• 1-2 years mobile application (iOS, Android) delivery experience
• 3+ years of client management experience in successfully delivering internet solutions, preferably in a global client-service organization.
• • Possesses extensive experience in the basics of program and project management (estimation, program and project planning, resource planning, issue management, risk management, change management, communication planning), and coaching more junior team members in the PM practice.
• Led teams with multiple discipline representation (including product management/strategy, technology, design, SEO, and analytics)
• Proven accomplishment as a driver of multiple programs and projects.
• Proven track record managing individual program and project budgets and budget roll-up of multiple programs and projects.
• Demonstrated analysis/assessment capabilities.

Benefits/Other Compensation

This position is a contract/temporary role where Hays offers you the opportunity to enroll in full medical benefits, dental benefits, vision benefits, 401K and Life Insurance ($20,000 benefit).

Why Hays?

You will be working with a professional recruiter who has intimate knowledge of the industry and market trends. Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when there’s a position you really want, you’re fully prepared to get it.

Nervous about an upcoming interview? Unsure how to write a new resume?

Visit the Hays Career Advice section to learn top tips to help you stand out from the crowd when job hunting.

Hays is committed to building a thriving culture of diversity that embraces people with different backgrounds, perspectives, and experiences. We believe that the more inclusive we are, the better we serve our candidates, clients, and employees. We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local law. One of Hays’ guiding principles is ‘do the right thing’. We also believe that actions speak louder than words. In that regard, we train our staff on ensuring inclusivity throughout the entire recruitment process and counsel our clients on these principles. If you have any questions about Hays or any of our processes, please contact us.

In accordance with applicable federal, state, and local law protecting qualified individuals with known disabilities, Hays will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the company. Any qualified applicant or consultant with a disability who requires an accommodation in order to perform the essential functions of the job should call or text 813.336.5570.

Drug testing may be required; please contact a recruiter for more information.
#1150894