The final salary or hourly wage, as applicable, paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the candidate’s/applicant’s qualifications, skills, and level of experience as well as the geographical location of the position.

Applicants must be legally authorized to work in the United States. Visa sponsorship not available.

Our client is seeking a Lead Cloud Engineer(Citrix/VDI)
in Raleigh, NC/Hybrid.

Role Description

Seeking a highly skilled Lead Cloud Engineer with a strong focus on Citrix and Virtual Desktop Infrastructure (VDI) to take ownership of customer environment management, maintaining, and optimizing secure, scalable, and high-performing virtual desktop environments across our top cloud customers. Hands-on leadership role that blends deep technical expertise with operational excellence and customer-facing collaboration.

• Customer Environment Management: Maintain and optimize multiple client environments, ensuring performance, security, and compliance.
• Incident & Crisis Management: Proactively identify, troubleshoot, and escalate high-priority issues; lead root cause analysis and resolution.
• Operational Excellence: Manage ticket backlogs, update environments with LTSR/CU/security patches, and ensure compatibility across OS, apps, and tools.
• Collaboration & Communication: Deliver a customer-first experience via phone, email, and ticketing systems; interface with vendors and internal teams to resolve complex issues.
• Mentorship & Knowledge Sharing: Provide technical guidance to Skill PODs, review RFCs, and contribute to internal knowledge base documentation.
• Automation & Optimization: Use PowerShell and other tools to automate tasks, optimize performance, and streamline operations.
• Security & Compliance: Implement cybersecurity best practices, including CVE remediation, certificate management, and environment hardening.

Skills & Requirements

• Bachelor’s degree in a related discipline and 6 years’ experience in a related field.
• OR the right candidate could also have a different combination, such as a master’s degree and 4 years’ experience; or 10 years’ experience in a related field with no degree
• Must have experience with Citrix NetScaler, including Gateway configuration, high availability, MFA integration (Azure/Okta/Duo), nFactor authentication, load balancing, SSL offloading, certificate management, and NetScaler Console (ADM)
• Must have experience with Citrix Workspace Environment Management (WEM), including architecture, resource optimization, policy/action configuration, rules/filters, configuration sets, and templates
• Must have a very strong understanding of Citrix Product Sets
• Must have a demonstrated ability working with customers/clients on providing technical solutions and must be willing to participate in a 24x7 on-call rotation and work flexible shifts as needed.
• Citrix Certified Associate/Professional (CCA-V, CCP-V, CCP-AppDS)
• Nerdio Certified Engineer
• Citrix Virtual Apps & Desktops 2203 LTSR+, including image management, Citrix Profile Containers, FSLogix, and FAS (Federated Authentication Service)
• Provisioning Services (PVS) and PowerShell scripting, vDisk versioning, deployment, and automation
• Windows Server (2016–2025) Management, Active Directory, Group Policy, DHCP, DNS, and Certificate Authority services, including Citrix FAS integration
• N-able, Veeam, and backup/restoration tools
• Networking (FortiGate, VPN, VeloCloud, firewalls)
• MFA/2FA solutions (Duo, Azure MFA, Workspace One)

Benefits/Other Compensation:

The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

Why Hays?

You will be working with a professional recruiter who has intimate knowledge of the industry and market trends. Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when there’s a position you really want, you’re fully prepared to get it.

Nervous about an upcoming interview? Unsure how to write a new resume?

Visit the Hays Career Advice section to learn top tips to help you stand out from the crowd when job hunting.

Hays is committed to building a thriving culture of diversity that embraces people with different backgrounds, perspectives, and experiences. We believe that the more inclusive we are, the better we serve our candidates, clients, and employees. We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local law. One of Hays’ guiding principles is ‘do the right thing’.
We also believe that actions speak louder than words.
In that regard, we train our staff on ensuring inclusivity throughout the entire recruitment process and counsel our clients on these principles. If you have any questions about Hays or any of our processes, please contact us.

In accordance with applicable federal, state, and local law protecting qualified individuals with known disabilities, Hays will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the company. Any qualified applicant or consultant with a disability who requires an accommodation in order to perform the essential functions of the job should call or text 813.336.5570.

Drug testing may be required; please contact a recruiter for more information.

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