Your new company

Join a leading travel company specializing in luxury golf and travel experiences. This company has a strong presence among the top private country clubs in the U.S. They are looking for a Guest Services Manager to join their team in Chapel Hill, NC.

Your new role

As a Guest Services Manager, you will interface with high-net-worth clients, responding to inquiries and booking them on luxury golf cruises and private jet tours. You will manage ongoing communications with guests, ensuring their needs are met and building strong relationships. Additionally, you will collaborate with Tour Directors and Planners to understand and guide clients through the details of their trips.

What you'll need to succeed

• 5+ years of experience in customer service, hospitality, or a related field.
• Exceptional customer-facing skills with excellent written and verbal communication.
• Proven ability to balance multiple overlapping trips and manage conflicting priorities.
• Detail-oriented self-starter who can manage workload and meet deadlines.
• Experience in the travel industry or extensive personal travel experience.
• Familiarity with digital platforms like FileMaker is a plus.

What you'll get in return

You will join a company that truly values collaboration, communication, and exceptional customer service. They prioritize work-life balance and provide ample opportunities for professional growth and development. In return, you'll enjoy a competitive salary, a comprehensive benefits package, and excellent bonus potential.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.