• Lead day‑to‑day IT operations including device management, identity governance, access provisioning, and remote user support.
• Manage enterprise security tools and workflows, including SIEM alerts, endpoint protection, and compliance standards.
• Oversee incident response, disaster recovery procedures, and overall system uptime.
• Maintain cloud and on‑premises infrastructure to ensure optimal performance, reliability, and scalability.
• Coordinate onboarding/offboarding, tool access, and IT workflow enablement across distributed teams.

• Partner with DevOps teams to define CI/CD best practices, deployment governance, and operational standards.
• Collaborate with Engineering to improve reliability, workflow automation, and build/integration pipelines.
• Maintain monitoring, logging, and observability systems to ensure operational visibility.
• Support environment management, configuration governance, and change management processes.
• Work closely with Product, Engineering, Operations, and Customer Success to improve use of IT systems and tools.

• Lead cross‑functional IT, DevOps, cloud, and infrastructure projects from planning to post‑implementation review.
• Develop project plans, track milestones, manage risks, and communicate progress to stakeholders.
• Facilitate Agile workflows and drive alignment across technical and non‑technical teams.
• Evaluate IT workflows to identify process improvements and implement best practices.

• Monitor IT performance metrics and KPIs, implementing corrective actions as needed.
• Support audits, remediation efforts, and security initiatives in alignment with corporate standards.
• Research and recommend emerging technologies that drive efficiency and competitive advantage.
• Lead change management efforts for new tools, systems, and processes.

• 5+ years of experience in IT operations, DevOps program management, cloud operations, or technical project management.
• Experience working with distributed or remote teams.
• Hands‑on knowledge of CI/CD pipelines and cloud infrastructure (AWS, Azure, GCP).
• Familiarity with monitoring/observability tools.
• Experience with Microsoft 365, Azure AD/Active Directory, endpoint management, and SIEM platforms.
• Working knowledge of DevOps tools such as Azure DevOps, GitHub, GitLab, or similar.
• Strong analytical, organizational, and problem‑solving abilities.
• Ability to lead cross‑functional initiatives without direct authority.
• Experience in SaaS, enterprise software, or related technology environments (preferred).

• Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field (required).
• Master’s degree or advanced certifications a plus (ITIL, PMP, cloud certifications).
• 5–8+ years in IT, DevOps, or technology operations, including 3–5 years in IT operations management.
• Experience with Agile, Scrum, or SAFe methodologies preferred.
• Certifications such as PMP, PMI‑ACP, ScrumMaster, AWS/Azure/GCP Cloud Practitioner, DevOps Foundation, or Lean Six Sigma are a plus.

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