The final salary or hourly wage, as applicable, paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the candidate’s/applicant’s qualifications, skills, and level of experience as well as the geographical location of the position.

The end client is unable to sponsor or transfer visas for this position; all parties authorized to work in the US without sponsorship are encouraged to apply.

Our Client is seeking a Configuration Management Lead- ServiceNow in Morrisville, NC. / Hybrid.

Role Description

Hybrid (Tu/Th in office)

• Own operational responsibilities and automate and document with a shift left focus for others to follow.
• Be the Subject Matter Expert of the company in the ServiceNow ITSM, CMDB and ITOM suite of applications supporting ongoing CMDB initiatives while adhering to the CSDM data model.
• Design and implement new functionality using Business Rules, UI Policies, Client Scripts, Access Lists, Workflow Activities, Script Includes etc.
• Code enhancements in existing modules, configure and implement new modules, develop, and implement integrations and maintain the ServiceNow platform.
• Implement Integrations (SOAP / REST / Web Services) with 3rd party systems
• Own, Identify and handle CI classes, CI attributes and relationships within the CMDB and control the receipt, identification, storage, and withdrawal of all supported CI's
• Expand the functionality, scope, and accuracy of the CMDB by analyzing the feedback from operations staff and implementing various quality reports
• Perform day-to day activities including Service Request fulfilment, respond to queries; troubleshoot and resolve issues, interface maintenance, monitor jobs & performance, daily review of error logs
• Drive auditing, validating, status accounting and reporting on CMDB activities (OKR and Metric reporting)

Skills & Requirements

• 8+ years of IT relevant experience, at least 4 years on the ServiceNow platform with configuration experience.
• Good knowledge & hands on experience in ServiceNow platform: ITSM suit of modules, CMDB, CSDM, discovery, service-mapping, dashboards, and reporting
• Profound knowledge on ITSM processes defined by ITIL framework
• Experience with technical ServiceNow components such as: business rules, client scripts, UI policies and actions, UI pages and macros, script includes, catalog items, workflows, web services, reports, etc.
• ServiceNow Administrator Certificate, ITIL Foundation Level Certification is preferred.

Benefits/Other Compensation

• Medical
• Dental
• Vision
• 401k
• and many more

Why Hays?

You will be working with a professional recruiter who has intimate knowledge of the industry and market trends. Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when there’s a position you really want, you’re fully prepared to get it.

Nervous about an upcoming interview? Unsure how to write a new resume?

Visit the Hays Career Advice section to learn top tips to help you stand out from the crowd when job hunting.

Hays is committed to building a thriving culture of diversity that embraces people with different backgrounds, perspectives, and experiences. We believe that the more inclusive we are, the better we serve our candidates, clients, and employees. We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local law. One of Hays’ guiding principles is ‘do the right thing’. We also believe that actions speak louder than words. In that regard, we train our staff on ensuring inclusivity throughout the entire recruitment process and counsel our clients on these principles. If you have any questions about Hays or any of our processes, please contact us.

In accordance with applicable federal, state, and local law protecting qualified individuals with known disabilities, Hays will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the company. Any qualified applicant or consultant with a disability who requires an accommodation in order to perform the essential functions of the job should call or text 813.336.5570.

Drug testing may be required; please contact a recruiter for more information. #1150971