Our commitment to innovation is embedded as a key component of our DNA and identifying opportunities for delivering innovation in our client solutions is a responsibility for every member of our Leadership Team around the world.

Our Global Innovation Board, comprising the leadership from each region, meets monthly to explore new innovations for the benefit of our clients globally. This programme focuses on 6 primary workstreams:

• Employer branding
• Customer connection, engagement and sourcing
• Assessment and selection
• Analytics, insight and big data
• Diagnostics and continuous improvement
• ATS / VMS / CRM and new technologies

Each work stream comprises SME’s and innovation leads from each region tasked with understanding and assessing both incremental advances that would support our commitment to evolution by design and disruptive services and technologies that could transform our service offering.

New ideas, services and technologies are cascaded through our regional Leadership Teams and innovation leads who also feedback regional developments so that all our clients globally benefit from emerging trends.


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Welcome to our easy to follow guide to the concepts, models and terminology of one of the industry's most exciting and fastest growing services.



Find out what's going on in your area and how you can be involved with all of our upcoming events.


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We produce many publications and updates throughout the year, sharing our insights into the world of work.

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