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Keeping your CV up to date is one of the best ways to be prepared for a career opportunity and also helps you work towards your professional goals.
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As the contact centre recruitment market becomes increasingly competitive, it is becoming vital for those looking for jobs at a managerial or supervisory level to be well prepared before embarking on rounds of interviews.
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The global domination of contact centres in the customer services industry has had a profound effect on customer-business relationships.
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Would you like an opportunity to gain a valuable qualification while working in your current job? Then consider taking an NVQ, which will provide a route to gaining new skills and experience, while enhancing your career development.
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Below is a selection of key websites offering advice and information for those in call centre jobs.
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The NEW Hays Contact Centres Salary & Benefits Guide 2007/08, specialising in contact centre jobs, is now available on a FREE CD – simply complete the form below and a Hays specialist consultant will ensure you receive your free copy.
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Online behavioural profiling.
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Hays has partnered with Qwiz, the market-leading assessment company, to provide a package of skills validation exercises that can save you time by eliminating unnecessary interviewing.
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We utilise two models for behavioural profiling - Insight and DISCus. Both tests evaluate the personality traits and behaviours of the tested candidate and provide a useful report to analyse either prior to selection, during interview or even at appraisal stage.
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What is DISC?
There are many ways of evaluating an individual's skills or approach, and predicting their likely behaviour from the results.
