Meet Our People
Martin Godbold - IT Helpdesk Manager
I joined the company as part of the IT Operations team straight from college in 1984. My initial role was as a paper handler working shifts to create and deliver a multitude of reports to everyone's desks in the days before we all had PC's on our desks. I then got involved in the running of the overnight batch processes and system backups, eventually becoming a shift leader.
After 11 years working shifts I was fortunate to be offered a secondment to support an early version of FacFlow (version 3), you would hope I took this role to improve my career but to be honest it was as much about getting off night shifts. I loved doing the support and liaising with the clients, we didn't have many clients then so you got to know them well, we had approx 500 clients and they had to rent modems from us because they were too expensive to buy (£800 for a modem!).
My manager spent lots of time helping to develop my ability to resolve more technical calls, this led to a personal development plan to become a systems developer. After some initial training courses and a few sanity tests, I was given a role as a systems developer. I got a real bug for this (excuse the pun) and spent lots of time developing company systems such as FacFlow for France and Germany and in my spare time creating systems for friends just to practise these new skills.
My keen start to this role was rewarded with a place at the achievers conference in Barcelona. In 2005 I became aware that the Helpdesk required a new manager, this role was of real interest to me as I was keen to get back to a more front line client facing role. I was delighted to be offered the role and have never regretted it, I would recommend Service Management to anyone who wants a challenging and rewarding role. In 2007 I was lucky enough to attend the achievers conference in Boston. I have enjoyed every role I have undertaken at RBS and believe this company can offer me everything I would like to achieve in my career.