About Us
Hays is a global leader in specialist recruitment, placing professional candidates in permanent, temporary and interim positions. With over 6,400 staff in 350 offices across 24 countries, last year we placed over 40,000 people in permanent jobs, and each week we place almost the same number in temporary assignments.
Hays is the largest publicly listed recruitment group in the UK, and is a FTSE 250 support services listed company.
Hays’ Service Centre, based in New Malden, is the backbone of the Hays UK’s operation. Within the Service Centre the Payroll Call Centre plays a key part in the delivery of customer service and query resolution to the thousands of temporary workers and internal staff calling the centre.
Excellent career opportunities now exist with the Payroll Call Centrein New Malden, offering excellent training and development to customer focussed individuals with a passion for service.
Our Culture
Across the Hays group, we share ideas, knowledge and experience across businesses and territories to deliver outstanding results and we invest heavily in equipping our staff with the specialist skills necessary to perform to the highest standards, while developing their careers.
Our office network ensures we’re physically present in all the places where we do business, ensuring clients and candidates receive the highest levels of real service. Our back offices are professionally administered by dedicated teams of support staff in Payroll, IT, legal, finance, HR and marketing based in New Malden.
Hays is keen to improve its operational efficiency and enhance customer service whilst introducing processes that are environmentally friendly.
We have recently introduced digital scanning of timesheets along with web based time sheet entry. We digitally store candidate records for use across the whole business and are investigating electronic billing of clients where possible.
Where we are
Our largest market is that of the United Kingdom and Ireland. This market accounts for 70% of the net fees for the Group. We have over 230 offices in the United Kingdom and Ireland, along with our Accounts Department and Service Centre in New Malden, Surrey.
Our business in Continental Europe and Canada has been growing rapidly. We now operate in 14 countries in the region and have recently opened a new operation in Italy.
We are also in Dubai and within the past year acquired a specialist recruitment business in the People’s Republic of China and Hong Kong, with offices in Shanghai, Shenzhen and Guangzhou.
The growth of our business in Australia and New Zealand has been phenomenal and we now operate from 28 offices and 145 business units throughout the region.
Case Studies
Choosing the right career, or to change jobs, is an important decision – probably one of the biggest decisions you will make. In order to assist you, here are some quotes from recently interviewed real Hays people, who work in the Payroll Call Centre, to give you a feel of what it is like to work with us.
“ Managers here are always very supportive of you, particularly during the steep learning curve during your first few months, and ongoing “
“ If you are keen to take on a busy, challenging position where you can really make a difference to people, by helping them get paid on time and to allay any worries they have, then this busy call centre could be for you too. I really enjoy the fast paced, frenetic environment and the variety of people I talk to. It can be high pressured, but the support and camaraderie is fantastic. The days fly by’.
