About CIT

Our Role

Corporate IT ( CIT ) Group is a corporate and shared service provider to the DWP. We have a crucial role within the Department to enable the modernisation programme, and to deliver effective, reliable and value-for-money information systems and services.

We work together and alongside others in the corporate centre and in the delivery businesses to enable:

• The delivery of key welfare reform initiatives such as Pension Transformation, Tax Credits, Payment Modernisation and Welfare to Work
• The establishment of a customer-orientated business approach, including new organisations, joined-up services, call and contact centres, personal advisers and improvements in accuracy and service
• Efficiency improvements, including reductions in fraud and error by modernising IT and reducing reliance on clerical processes.

CIT Finance Objectives

CIT objectives are consistent with the strategic aims and direction of the Department and CIT and can be summarised as follows: 

• Deliver a World Class Finance Organisation.
• Maximise the benefits and potential of the implemented RM system.
• Support delivery of the IT Transformation Programme.
• Deliver commercial and assurance compliance.
• Deliver effective financial controls and risk management.
• Deliver timely, relevant and accurate business Management Information.
• Develop the CIT Finance function to be a highly effective and professionally skilled organisation.
• Deliver the strategy for the wider DWP Management Information activity.
• Deliver effective communication channels between ISD/FDs, Commercial Leads and key finance staff.
• Create effective links with DWP Policy/Strategy groups to engage new policy/strategy initiatives.

Our Challenges

We are transforming CIT so that it becomes a world-class professional IS/IT organisation, which is more highly skilled and focused on performance and on servicing the needs of the Department, its businesses and its customers. This transformation requires a continuing improvement in our approach, processes, abilities and delivery.

We are working with the Department's IT suppliers to help them develop a model for the delivery of world-class services, to improve DWP's capability to access the IT marketplace and to drive up supplier performance and value for money through revitalised supplier relationships and the appropriate use of competitive pressure.

This transformation will enable us to deliver better IT services, at a far lower cost, with fewer people and significantly better value for money.

Over the next three years we face five key challenges:

• Business Value Creation
• Cost Management
• World-Class Services
• Technology
• People and Organisation

In achieving all this there is a unique opportunity for DWP to enable government to establish a positive reputation for successful IT delivery.

Business Value Creation

Deliver Business Value Creation by:

• Enabling the Department's businesses to deliver their services at maximum efficiency
• Enabling the Department's businesses to transform their services and products for current and future customers
• Ensuring the integrated delivery of projects to the agreed time, scope, cost and quality, creating more value to the Department
• Building a strong and positive reputation of the Department and its IT
• Defining DWP's IS/IT strategy and ensuring that it is achievable.

Cost Management

Deliver Cost Management through:

• Reducing the cost of delivering the Department's projects whilst meeting the agreed time, scope and quality requirements
• Reducing live operation and service costs while improving service levels.

World-Class Services

Define and deliver World-Class Services by:

• Optimising supplier spend and performance
• Seeking out and implementing world-class processes
• Reducing risk exposures for live systems, project delivery and delivery of our business plans.

Technology

Use Technology to:

• Reduce architectural complexity and enable standardisation of business services
• Increase availability and resilience of live systems to world-class levels
• Introduce innovation to improve the Department's efficiency and effectiveness.

People and Organisation

Through our People and Organisation we will:

• Deliver the CIT transformation programme
• Establish world-class performance by teams and individuals
• Increase capabilities and sustain specialist resource
• Provide exemplary leadership.

Downloads

Corporate IT (CIT) has recently changed its name from Programme & Systems Delivery (PSD

To download the CIT business plan click - here (1.93Mb)

To download the Project Brief Newsletter click - here (443Kb)