Roland Pinter
Roland Pinter is great at what he does and sets an
excellent example to all his colleagues at JD Wetherspoon
with his winning customer service style.
Roland is working as a waiter for the new andside
Wetherspoon outlet at Heathrow’s Terminal 2, where
he is also pursuing his Train 2 Gain NVQ in customer
service.
At work, Roland is a natural: he gives excellent
customer service to his guests, making sure that their
orders are processed promptly and that food arrives in
good time.
Roland’s cheerful personality shines through whether
he is dealing with customers or other team members,
and he is always pleasant to work with. He makes sure
to approach his mentor with any queries or issues that
he might be experiencing so that they can work things
through together.
Roland has worked hard on his communication skills,
making an extra effort to improve his proficiency in the
English language. His work is always of a high standard
and he is popular with his colleagues who regard him
as someone who sets a good example to others who have a customer-facing role.
About Apprenticeships
Apprenticeships are nationally designed training programmes. They offer employees the opportunity to enhance their skills through a combination of work-based learning and training.
There are two levels of Apprenticeship available:
- Apprenticeship (Level 2)
- Advance Apprenticeship (Level 3)
Both programmes lead to a National Vocational Qualification (NVQ), a Key Skills Qualification and in certain areas, a Technical Certificate Award.
Market Sectors
Covered Working in partnership with Learning and Skills Councils (LSC), BAA Retail Academy together with VT Training provide Government funded Apprenticeships in the following sectors:
- Retail
- Customer Service