Kiran King
Kiran Kang enjoys the finer things in life, so working for
big-name jewellers Goldsmiths is just the ticket.
Kiran works for the Goldsmiths outlet at Heathrow’s
Terminal 1 and is taking her retail apprenticeship at
the same time. As a sales advisor, she is responsible
for six brands in the store and knows their products
thoroughly.
Kiran completed her education, leaving school with nine
GCSEs, AS and A levels, but preferred to begin a career
right away rather than continue with further education.
However, she is certainly dedicated to the work-based
training that comes as part of her apprenticeship.
Kiran likes to learn new skills that are of practical use on
a day-to-day basis, and she enjoys following an NVQ as it
gives her a chance to gain both practical experience and
a qualification.
Kiran has already completed her in-house training with
Goldsmiths, focusing on customer service skills and
health & safety.
As a sales advisor, Kiran is responsible for serving
customers, telling them all about the products that
feature in her portfolio. She takes on a variety of daily
tasks; checking stock levels, receiving deliveries, cashing
up, opening and closing the shop. She is also fully
committed to various retail sales targets for her brands
and makes sure that she is on track with her employers.
So far, Kiran has progressed well with her training,
gaining her technical certificate and key skills exams. She
has now begun work on her NVQ units and is studying
retail legislation in addition to the other areas covered by her apprenticeship.
About Apprenticeships
Apprenticeships are nationally designed training programmes. They offer employees the opportunity to enhance their skills through a combination of work-based learning and training.
There are two levels of Apprenticeship available:
- Apprenticeship (Level 2)
- Advance Apprenticeship (Level 3)
Both programmes lead to a National Vocational Qualification (NVQ), a Key Skills Qualification and in certain areas, a Technical Certificate Award.
Market Sectors
Covered Working in partnership with Learning and Skills Councils (LSC), BAA Retail Academy together with VT Training provide Government funded Apprenticeships in the following sectors:
- Retail
- Customer Service





