About Hays Retail
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Thomas Cook are back in the Airports! We currently operate 8 bureaux de change at Manchester Airport offering our extensive range of financial services products direct to our customers. With the opening of Terminal 5 at London Heathrow in March 2008, we now have a range of exciting opportunities available, with over 90 positions in our 9 new bureaux. Terminal 5 will be London’s newest landmark, 68,000sq metres welcoming 30 million passengers a year, creating 16,500 jobs. This prestigious terminal will provide a gateway to the world with first class airlines flying business and leisure passengers to destinations around the world. With a wide variety of roles within the bureaux all of which have a strong focus on customer service and sales we need people with drive, enthusiasm and commitment to achieve and deliver the Thomas Cook vision. This is an exciting time for Thomas Cook and if you want to be part of it please check out the following pages where you will find more information about the roles available, the fantastic rewards and benefits for working for a truly global company, useful information on the recruitment process and current vacancies. Airport Positions Operation Manager As an Operations Manager you will manage a team of Customer Service Managers to achieve all revenue and profit margins Along with excellent leadership and coaching skills, you will be passionate about delivering excellent customer service and be able to demonstrate a successful track record in driving high performance and profit culture, achieving revenue and targets. In addition you will work closely with the Airport authorities and management teams ensuring the bureau operate in compliance with all company, legal and airport requirements. So, if you have some previous retail management experience and a good working knowledge of foreign exchange we would love to hear from you! Customer Service Manager Our Customer Service Managers have responsibility for the day-to-day operation of several bureaux and a team of Sales Consultants. You will ensure that all transaction are processed accurately and efficiently and that all financial and company objectives and targets are achieved. Through effective leadership you will develop a high performing team through regular coaching and 1: 1’s. You will also be required to undertake regular reviews and monitoring of audit compliance reports, ensuring the required levels of retail standards are met and improvements are implemented where appropriate. If you are commercially aware, have previous experience in a management role, a good knowledge of foreign exchange and enjoy working in a dynamic results driven environment then we’d like to hear from you! Team Leader As a Team Leader you’ll ensure all transaction are processed accurately and efficiently, maximise all sales opportunities ensuring that your individual and teams sales target are met and exceeded. You will provide coaching and mentoring, encouraging supporting individuals to achieve their maximum potential while driving the team to achieve business targets and objectives. You will consistently deliver and monitor the customer experience to ensure it exceeds expectations and create a point of difference in the airport. If you have some previous management experience in a foreign exchange environment, can motivate a sales team working on a shift pattern between 0430hrs – 2300hrs and have a proven track record of achieving revenue targets and objectives, we would love to hear form you! Operations and Compliance Manager As the Operations and Compliance Manager you will be responsible for the co ordination of all administration, stock, health and safety and audit functions to ensure the smooth and efficient running of our airport bureau. You will ensure currency and ancillary products are ordered, tills are reconciled, reviewed and stocked daily and large transactions checked and verified. In addition you will be responsible for our bureaux compliance with company and airport authorities procedures. Reporting directly to the Operations Manager you will be able to work on your own initiative in a pressurised environment whilst making a team contribution. Excellent organisational skill and attention to detail are essential along with the ability to communicate effectively at all levels. So if this sounds like you we would love to hear from you! Sales Consultant Foreign Exchange With excellent sales skills, a good eye for detail and the ability to quickly build relationships with customers from all over the world, you’ll maximise every sales opportunity whilst constantly delivering exceptional levels of customer service. As a sales consultant you’ll be a strong team player who is highly motivated, results orientated and be comfortable in a dynamic and fast paced environment where no two days are ever the same. While you do need previous experience in a sales role, foreign exchange experience, while helpful, is not essential as we offer a comprehensive training programme. So to join our successful team, apply on line today. What's in it for you At Thomas Cook we believe hard work and excellent performance should be rewarded and we believe our competitive salary and benefits package reflect this. As a Foreign Exchange Sales Consultant, your average salary will range from £12,000 to £14,750 depending on level of experience and skills plus a competitive shift allowance (MAN £3000 - LON £3500). As a Team Leader your focus will be to maintain the accuracy and efficiency of the bureaux and to maximise sales at every opportunity, your basis salary will range from £12,000 to £16,750 depending on level of experience and skills plus a competitive shift allowance (MAN £3000 - LON £3500). As a Customer Service Manager you focus will be the day to day operation of several bureaux within the airport, your average salary will range from £13,000 to £18,750 depending on level of experience and skills plus a competitive shift allowance (MAN £3000 - LON £3500). As an Operations Manager your priority is to ensure that your team of CSM’s achieve all revenue and profit margins, your average salary will range from £20,000 to £25,000 depending on level of experience and skills plus a competitive shift allowance (MAN £3000 - LON £3500) and a car allowance. As the Operations and Compliance Manager you will be responsible for the co ordination of all administration, stock, health and safety and audit functions to ensure the smooth and efficient running of our airport bureau, your average salary will range from £13,000 to £18,000 depending on level of experience and skills plus a competitive shift allowance (MAN £3000 - LON £3500). Not only will you receive a competitive salary package at Thomas Cook, but you are also entitled to other excellent benefits, these include:
THE RECRUITMENT PROCESS If you’re keen on a career within the airport but haven’t checked out the rest of the website, we recommend you take a look at Positions Available where you’ll find a full description of all the roles. Then, if you want to apply, select the appropriate position and hit the Apply button and you’ll be guided through the next steps. This will include a series of questions designed to ensure that you’re right for the role and the role is right for you. Focused on your preferred working environment, honesty is the key here because your answers determine whether you get through to the next stage of the process. If your preferences match what we look for, you’ll be asked to complete an application form in as much detail as possible. Once we’ve received this back from you, we’ll measure it against job specific criteria. If this indicates that you may suit a different position to the one you’ve applied for, we’ll automatically consider you for that role too. We’ll then contact you within 3 days via the email address you’ve supplied to let you know whether you’ve been successful. If so, you’ll be invited to an Assessment Day or an interview as soon as possible. We’ll also keep in regular contact to keep you informed as to how your application is progressing. If you’ve not met our criteria, we’ll let you know at this stage. Assessment Days Most of our people are recruited through our Assessment Days. These consist of group and individual exercises designed to reflect the role you have applied for and we’ll notify you of the date of the next available assessment as soon as possible. In the meantime if you have any questions please give us a call.
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