Recruiting senior managers and executives into the contact centre industry
Hays Contact Centres offers a variety of senior level recruitment services.
Permanent
Contact centre operations increasingly require more innovative and pro-active methods of recruiting individuals with the commercial acumen and proven ability to inspire, motivate and lead their business forward.
While traditional advertising continues to be popular, leadership search and selection methods are proving effective and are gaining popularity. This method combines a consultative style, traditional advertising, online advertising and bespoke marketing.
Your dedicated consultant will employ the best of traditional recruitment methods alongside a modern search and selection strategy to identify suitable senior managers.
Interim
Facilitating the placement of highly skilled and experienced individuals into interim positions is a short-term solution, but the benefits can be genuinely long-lasting.
We provide individuals who are able to make an invaluable contribution to your contact centre, either in operational management or on a specific project management basis. The benefits that interim management can offer are immense as you tap into a pool of skilled, experienced talent to achieve a swift resourcing solution.
Added Value
Complimenting your recruitment process we offer a menu of additional services specifically designed to ensure you identify the right individual for your role.
These services include:
Assessment Centre Design & Delivery
Having worked with you to create a competency framework for your role we will design and deliver a bespoke assessment centre to assess applicants’ suitability in key areas. This will typically involve a half-day or full-day centre including role-plays, prioritisation tasks and KPI statistical analysis.
Psychometric/Personality Profiling
Through our partnerships with external providers we are able to administer and evaluate candidates using a range of profiling tools.
Competency Framework
Our trained consultants can, where requested, assist in the creation of a competency framework for a role, offering a detached and objective view of each applicant.
Find out more about how Hays Contact Centres can solve your senior level recruitment requirements.
Click here to contact your local office.
