Revealing the truth behind employee engagement and motivation
The latest Hays Contact CentresSalary & Benefits Guide 2007/8 is now available for FREE.
Industry research – in association with the CCMA
The guide and accompanying CD produced in association with the CCMA (Contact Centre Management Association) is the result of industry-wide market research, uncovering the truth about the current salary and benefits trends affecting those in call centre jobs.
There is also an in-depth focus about current employee engagement and motivation.
We surveyed over 10,000 employers and 7,000 UK call centre employees to gather information on a range of subjects from recruitment and attrition to work-life balance and flexible working, with a concentration on employee motivation and engagement.
Key findings
- Market salary data broken down by job title nationwide
- 25% of employees leave a call centre job due to lack of career opportunities
- More than two in three employees are fulfilled in their current contact centre job
- 70% believe that working in a call centre is a rewarding career
- 87% of employers feel they are successful in motivating their staff and good basic pay is the best motivator
The Hays Contact Centres Salary & Benefits Guide is an invaluable tool when budgeting, benchmarking and/or resource planning.
Request your FREE copy now
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