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Below is a selection of key websites offering advice and information for those in call centre jobs.
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The global domination of contact centres in the customer services industry has had a profound effect on customer-business relationships.
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As cross-border trade with the European Union (EU) and the volume of inward investment to the UK continue to flourish, a national workforce with the language skills necessary to operate key markets remains fundamental. The number of multilingual call centre jobs market provides a case in point.
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There are close to 6,000 call centres in the UK and the number of call centre jobs is rising at a fast rate of knots. In fact, it is estimated that the number of call centre workers will reach the one million mark by the end of 2007.
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The Hays Contact Centres Temp of the Year is Thomas Wherlock, who was nominated by Kath Pyne, team manager of Sitel in Bristol. The awards proved a great success and a large number of outstanding nominations were received for those working in call centre jobs.
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The latest Hays Contact Centres Salary & Benefits Guide 2007/8 is now available for FREE.
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Hays Contact Centres recruits specialist staff into contact centre roles on a permanent and interim basis.
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Techniques for successful customer contact recruitment
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Hays Contact Centres produces comprehensive, authoritative salary guides across contact centre jobs - broken down by job category and UK region. For easy understanding, salary ranges are displayed, together with a typical figure for each role, and a national average to help you compare.
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Online Testing and Assessment
